Lead product strategist for all Clio properties including core revenue-generating entry management and judging system, content platform, and extensive gallery of global advertisements

• Spearheaded a full reimagining of the Clio entry system with a focus on B2B growth and user experience, resulting in 30% YoY increase in revenue, from a 6% decrease from the previous year.
• Coordinated a relaunch of the global ad gallery based on user interviews and feedback, with a complete redesign and rebuild on Ruby on Rails, leading to an 11% average increase in monthly active users over the previous version
• Supervised three cross-functional teams of content managers, developers, sysops engineers, and QA staff by setting priorities, organizing backlogs, and running daily standups
• Introduced efficiencies and policies that reduced month-to-month Clio AWS expenses by 15%
• Successfully executed judging events by providing on-site technical and operational support, delivering staff training, and offering business and workflow expertise

Product and technical team lead responsible for the entry management system and content site

• Collaborated with internal and external development teams to deliver faster and more efficient workflows for entrants, resulting in 5% less time spent on site by marketing and sales team members
• Orchestrated a fast pivot to a fully virtual live judging format from traditional in-person events using the Kaltura conferencing platform and custom judging system, involving over 300 jurors and creative professionals and 8 successful judging events
• Facilitated daily stand-ups, sprint planning, and retrospectives
• Performed final acceptance tests of bug fixes and new features

Product team member on the entry management and judging system

• Prioritized product backlog based on user surveys and error reports, reducing customer service requests by 50% week over week
• Worked closely with sales and marketing teams to understand operational and system-specific pain points to inform product strategy
• Performed manual regression testing of all Clio properties, using JIRA to report errors to development teams to ensure error-free releases
• Moderated discussion rooms with C-level executives during live judging events

Led company-wide software initiatives, including a casting, budgeting, and planning system to manage over 200 performances per year

• Gathered user requirements, wrote specification documentation, and laid out project roadmaps
• Created, collected, and prioritized bug reports and system enhancement requests
• Acted as primary point of contact for remote developers and consultants
• Designed portions of the UX
• Developed user documentation
• Built reporting and data management solutions using C#, Access, Excel, etc.

Added workflow automation while creating and tracking contracts for hundreds of artists